Introduction to blithequark
At blithequark, we are dedicated to providing exceptional customer experiences and making a positive impact on the lives of our customers and patients. As a leading retail pharmacy, we strive to be the first choice for pharmacy, retail, and health services, building trusted relationships that create healthier futures for our communities. With a rich history dating back to 1901, blithequark proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico.
Job Objectives
The primary objective of the Pharmacy Customer Service Associate is to model and deliver a distinctive and delightful customer experience. This role is responsible for registering sales on assigned cash registers, providing customers with courteous, fair, friendly, and efficient checkout service, and assisting the pharmacist, under direct supervision, in the practice of pharmacy. The successful candidate will be responsible for using pharmacy systems to obtain patient and drug information and process prescriptions, ensuring compliance with state and federal regulations.
Key Responsibilities
- Engage customers and patients by greeting them and offering assistance with products and services, resolving customer issues, and answering questions to ensure a positive customer experience.
- Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits and service traits.
- Provide customers with courteous, friendly, fast, and efficient service, recommending items for sale, and processing voids, returns, rain checks, refunds, and exchanges as needed.
- Registers customer purchases on assigned cash register, collects cash, and distributes change as requested, taking customer to OTC aisle when possible to assist in locating products.
- Keep counters and shelves clean and well-merchandised, take inventory, and maintain records, checking in and pricing merchandise as required or as directed by store manager or communicated by the shift leader.
- Perform duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions, and verifying medicine is correct.
- Reports prescription errors to pharmacist on duty and adheres to company policies and procedures in relation to pharmacy errors and the Quality Improvement Program, reviewing and complying with the blithequark Pharmacy Code of Conduct.
- Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians, and processes manual claims for third-party program prescription services in a timely and efficient manner.
- Assist and support Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals, maintaining knowledge of company asset protection techniques.
- Ensures compliance with state and local laws regarding regulated products and constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise.
- Assists with separation of food items and product placement as specified by policies/procedures, and provides customer service in the photo area, including digital passport photo service, poster print, and creative machine.
- Assumes web pick-up responsibilities, monitors orders, fills orders, and delivers orders to customers as they arrive at the store, and assists with exterior and interior maintenance by ensuring a clean, neat, orderly store condition and appearance.
Essential Qualifications
- Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
- Requires willingness to work flexible schedule, including evenings and weekend hours.
Preferred Qualifications
- Prefer six months of experience in a retail environment.
- Prefer to have prior work experience with blithequark.
- Prefer good math skills to fill prescriptions accurately, including counting, measuring, and weighing medications.
- Prefer good computer skills and knowledge of store inventory control.
- Prefer PTCB certification.
Skills and Competencies
The successful candidate will possess excellent communication and interpersonal skills, with the ability to work effectively in a team environment. They will be able to provide exceptional customer service, work in a fast-paced environment, and maintain a high level of accuracy and attention to detail. The ability to work flexible hours, including evenings and weekends, is required.
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our team members. We offer a range of training programs, including PTCB certification, to help our team members develop new skills and advance their careers. Our team members have the opportunity to work in a dynamic and supportive environment, with a range of career paths and opportunities for advancement.
Work Environment and Company Culture
blithequark is a dynamic and supportive work environment, with a strong focus on teamwork and customer service. We are committed to creating a positive and inclusive work environment, where our team members can thrive and grow. Our company culture is built on a set of core values, including a commitment to our customers, our team members, and our communities.
Compensation, Perks, and Benefits
blithequark offers a competitive salary range of $16 - $18 per hour, as well as a range of benefits, including health insurance, retirement savings, and paid time off. We also offer a range of perks, including discounts on our products and services, and opportunities for career advancement and professional growth.
Conclusion
If you are a motivated and customer-focused individual, with a passion for delivering exceptional customer experiences, we encourage you to apply for the Pharmacy Customer Service Associate role at blithequark. This is a unique opportunity to join a dynamic and supportive team, with a range of career paths and opportunities for advancement. Apply now to take the first step in your career with blithequark.
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