Role Overview
WRITER is looking for a customer success professional to own deployment and activation success across a customer portfolio. The ideal candidate will embed deeply into customers' organizations, understand their business objectives, and build programs, communities, and frameworks that turn AI investment into measurable outcomes.
What You Will Do
Own activation and platform success, build and co-develop custom AI solutions with customers, design and execute activation strategies, implement champion programs, and create advocate networks and champion communities.
Why It Might Be a Fit
The ideal candidate brings a builder's mindset to customer success, is not waiting for customers to engage, and creates the conditions for it.
Requirements
- Customer success & activation expertise
- At least 5 years of proven track record owning activation success and driving measurable adoption outcomes
- Deep experience understanding customer use cases
- Experience implementing activation strategies
- Success building advocate networks and power user communities
- Ability to connect platform usage to business outcomes and articulate ROI
- AI & technical proficiency
- Facilitation & education skills
- Collaboration & growth
Benefits
- Generous PTO, plus company holidays
- Medical, dental, and vision coverage for you and your family
- Paid parental leave for all parents (16 weeks)
- Fertility and family planning support
- Early-detection cancer testing through Galleri
- Flexible spending account and dependent FSA options
- Health savings account for eligible plans with company contribution
- Annual work-life stipends for wellness, learning and development, and company-wide off-sites
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