About the client
Our Client is a fast-growing Melbourne-based eCommerce platform revolutionizing how tradespeople source building materials. By combining a strong supplier network with same-day and express delivery, they make it easy for contractors to get what they need, when they need it. The business is focused on driving efficiency, improving the online customer experience, and leveraging technology to modernize the construction supply industry.
About Teamified
Teamified is a talent partner helping companies build exceptional remote teams across IT, software, product, and digital innovation. We collaborate with leading enterprises and fast-scaling tech businesses worldwide to help them access world class talent and accelerate growth. With operations across the globe our mission is to make building high performing global teams simple, fast, and cost-effective. Teamified has hundreds of clients with more than 200 engineers, testers, product managers, designers, and technology experts delivering impactful solutions every day.
Job Summary:
We are seeking a proactive and experienced E-Commerce Operations Manager to oversee and enhance our online operations. This role goes beyond traditional order processing, focusing on optimizing workflows, managing the online storefront, and delivering an exceptional customer experience.
You will lead initiatives to improve website performance, streamline order fulfillment, and implement automation, while ensuring all operations run accurately and efficiently. The ideal candidate brings strong experience in eCommerce or logistics, exceptional attention to detail, and the ability to thrive in a fast-paced, high-volume environment.
Key Responsibilities
Order & Operations Management
- Oversee and manage customer orders via website and phone, ensuring 100% accuracy
- Validate order details, invoices, and pricing to eliminate errors
- Coordinate and schedule deliveries with logistics and delivery partners
- Analyze order and delivery costs to identify inefficiencies and recommend improvements
Customer Experience
- Provide high-level customer support, including handling inquiries, sales calls, and product recommendations
- Build and maintain strong relationships with customers and suppliers
Website & Product Management
- Manage and optimize the online product catalog, including product listings, categories, and overall website presentation
- Ensure product information is accurate, up-to-date, and aligned across platforms
Process Improvement & Automation
- Identify opportunities to streamline workflows and improve operational efficiency
- Implement automation solutions for order processing and backend operations
- Oversee AI-powered tools and prompts to ensure accuracy and efficiency across:
- Order management
- Product updates
- Customer interactions
Reporting & Performance
- Monitor key operational metrics and prepare performance reports
- Identify trends, highlight areas for improvement, and implement data-driven solutions
- Prepare quotations and other sales-related documentation
Requirements
Qualifications & Requirements
- Minimum 5 years of experience in eCommerce, logistics, or online operations
- Proven experience managing eCommerce platforms and digital workflows
- Strong attention to detail, especially in order processing, invoicing, and pricing accuracy
- Excellent written and spoken English communication skills
- Strong analytical, problem-solving, and process improvement skills
- Proficiency with eCommerce platforms, Xero, and other digital tools
- Experience with eBay or other online marketplaces is an advantage
- Experience with AI tools, prompt engineering, and workflow automation is highly desirable
- Strong time management skills, reliability, and flexibility to start early if required
- Proactive, adaptable, and comfortable working in a fast-paced environment
Nice to Have:
- Background or familiarity with construction-related products
- Degree in Commerce, Business, Engineering, or Construction
Benefits
- Flexibility in work hours and location, with a focus on managing energy rather than time.
- Access to online learning platforms and a budget for professional development
- A collaborative, no-silos environment, encouraging learning and growth across teams
- A dynamic social culture with team lunches, social events, and opportunities for creative input
- Health insurance
- Leave Benefits
- 13th Month Salary
If you possess the required skills and are eager to contribute to our team's success, we encourage you to apply for this exciting opportunity. Apply now!
#GrowWith #TeamifyYourCareer
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