Connex Telecommunications Inc. is a growing outsourcing company that values outstanding customer service and employee experience. They are seeking exceptional Billing and Sales Representatives to support Internet, Digital Phone, and Cable TV subscribers, resolve billing issues, and identify sales opportunities during calls.
Responsibilities
- Provide exceptional customer service and problem solving by responding to Inbound calls
- Assist in billing calls - resolve billing issues, clarify charges on their account, help them to make payments
- Identify where sales can be made, and push for sales on billing calls
- Ability to work from home
- Be an active listener who can show empathy and patience in a non-scripted environment
- Resolve customer inquiries
- Work in a fast paced, high volume, environment
- Be comfortable with change
- Multitask efficiently using several Windows applications simultaneously to verify customer information, determine the root cause of any issue and provide the proper resolution
- Achieve performance goals for call time, accuracy, quality, de-escalation, and customer satisfaction
Skills
- DependableIT is a growing Outsourcing company
- We strive to provide outstanding customer service to our customers, as well as a fun and supportive environment for our employees
- We know that our employees are our greatest asset
- Our commitment to our employees equals our commitment to our customers; we are passionate about providing the best employee experience possible through dedicated coaching, feedback and ongoing development
- We are looking for exceptional Billing and Sales Representatives who are dedicated to driving sales and providing excellent customer service
- You'll be supporting Internet, Digital Phone and Cable TV subscribers over the phone to resolve billing issues, while also looking for opportunities where we can turn these calls into a sale
- Whether that is upgrading their package, bundling their services together, or selling them a brand new service, there will always be an opportunity, we just have to find it!
- The ideal candidate for this position possesses the following characteristics:
- They are hungry for growth and committed to ongoing learning, self-fulfillment, health, and happiness
- They work to drive limitless improvement and innovation, while sharing ownership and leading by example at every step
- They support, value, and respect every team member with open communication, equal opportunity and positivity to achieve goals together
- Schedule Availability: Mon-Sun between the hours of 8am – 9.30 pm (Rotating shifts)
- Wage: $17.60/Hour
- Location: Work from home (In-office work available)
- What We Have to Offer:
- An Amazing Team of Coworkers and Support Staff
- Fun Work Culture that Appreciates You
- Medical, Dental and Vision Benefits after 6 Months
- Career Advancement - We promote from within; advance your career through your actions!
- Working as a Billing and Sales Representative, You Will:
- Provide exceptional customer service and problem solving by responding to Inbound calls
- Assist in billing calls - resolve billing issues, clarify charges on their account, help them to make payments
- Identify where sales can be made, and push for sales on billing calls
- Ability to work from home
- Be an active listener who can show empathy and patience in a non-scripted environment
- Resolve customer inquiries
- Work in a fast paced, high volume, environment
- Be comfortable with change
- Multitask efficiently using several Windows applications simultaneously to verify customer information, determine the root cause of any issue and provide the proper resolution
- Achieve performance goals for call time, accuracy, quality, de-escalation, and customer satisfaction
- Working as a Billing and Sales Representative, You Should Have:
- Stellar attendance and punctuality are a must
- Ability to receive and implement ongoing feedback / coaching
- Exceptional customer service and interpersonal phone etiquette skills
- Comfortable with technology, the Internet, Windows, and competent typing skills
- Ability to successfully employ de-escalation strategies
- Strong oral/written communication skills
- Must be results oriented
- Motivated to be a consistent performer
- Availability to be scheduled between 8am and 9:30pm Mon-Sun
- Candidates must be legally able to work in Ontario, Canada
- Candidates should not be convicted of a criminal offense for which a pardon has not been received
- Minimum 1-year customer service experience preferred
Benefits
- Medical, Dental and Vision Benefits after 6 Months
- Career Advancement - We promote from within; advance your career through your actions!
Company Overview
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