Job Title: Customer Service Representative & Back-Office Administrator
Location: Remote – Mexico or Colombia
Type of Contract: Full-Time | Remote (EOR)
Salary: $1,500 USD/month
Language Requirements: Near-Native English (Spoken & Written) – Required
We are seeking a skilled Customer Service Representative & Back-Office Administrator with experience in customer support, scheduling, and administrative operations to join our growing team. You will play a key role in handling customer interactions, coordinating dumpster rental operations, managing billing activities, and supporting back-office processes for U.S.-based service businesses. Your work will directly impact customer satisfaction, operational efficiency, and revenue retention across client accounts.
Key Responsibilities
- Answer inbound customer calls professionally and provide exceptional customer service while representing client businesses.
- Create, update, and manage customer orders within Docket and other operational platforms.
- Coordinate dumpster deliveries, pickups, and dispatch scheduling to ensure timely service execution.
- Support billing operations, including invoicing, payment follow-ups, account updates, and record accuracy.
- Follow up on inbound sales leads and maintain accurate CRM records in GoHighLevel and HubSpot.
- Resolve routine customer inquiries independently while escalating complex issues appropriately.
- Follow established standard operating procedures (SOPs) to ensure consistency, accuracy, and service quality.
Must-Have Qualifications
- English fluency with clear verbal communication skills and a professional phone presence.
- Based in Mexico or Colombia and available to work full-time during U.S. Central Time business hours.
- Minimum of 2 years of experience in customer service, call center operations, virtual assistance, administrative support, or logistics coordination.
- Strong technical aptitude with the ability to quickly learn and navigate new software platforms.
- Excellent organizational skills with strong attention to detail and accuracy.
- Ability to work independently, exercise sound judgment, and manage multiple priorities effectively.
- Reliable home office setup with stable high-speed internet, a quiet work environment, and a dependable computer.
Preferred Qualifications
- Experience using Docket, JustCall, HubSpot, or GoHighLevel.
- Previous experience in logistics, dispatch, scheduling, field services, transportation, waste management, or home services industries.
- Bilingual English and Spanish.
- Experience supporting U.S.-based customers and service-oriented businesses.
Schedule
- Full-time, Monday through Friday.
- You will work a set eight-hour shift within a coverage window of 7:00 AM to 5:00 PM Central; this seat's shift is approximately 8:00 AM to 5:00 PM Central
- Consistent attendance and punctuality are required to ensure live client coverage during business hours.
What Success Looks Like
- Customer calls are answered promptly, professionally, and with a positive attitude.
- Orders are entered accurately and completed correctly the first time.
- Scheduling and dispatch activities run smoothly with minimal errors.
- Billing records remain accurate and current.
- Sales leads are consistently followed up on and documented.
- Processes are executed reliably, consistently, and with a strong sense of ownership.
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