Job Title: Remote Customer Service Representative
Company Overview:
Join our dynamic management company, where we pride ourselves on delivering exceptional service to tenants while providing a supportive and collaborative work environment.
Job Description:
We are seeking a dedicated and professional Customer Service Representative to handle tenant inquiries, assist with service calls, and manage rent-related communication. This is a fully remote position, offering work-life balance and a strong support team to help you succeed.
Key Responsibilities:
- Respond promptly and professionally to tenant inquiries via phone and email.
- Coordinate service calls and ensure timely resolution of tenant concerns.
- Handle rent-related communications, including payment updates and general inquiries.
- Maintain accurate records of interactions and transactions using our CRM system.
- Collaborate with the back support team to address tenant needs efficiently.
Requirements
Qualifications:
- Excellent verbal and written communication skills.
- Strong problem-solving and organizational abilities.
- Prior experience in customer service or property management is a plus.
- Comfortable working remotely and proficient with technology.
- Ability to manage time effectively and multitask in a fast-paced environment.
Benefits
Schedule:
- Monday to Friday, 9:00 AM to 5:00 PM EST.
- Weekends Off!
What We Offer:
- Fully remote work environment.
- Supportive and friendly back-office team.
- Opportunities for growth and development.
- Work-life balance with weekends off.
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