We are looking for a Customer Operations Representative to join our team in Porto, Portugal. As a Customer Care Agent, you will be the first point of contact for our customers, providing exceptional support through various channels, including phone, email, and chat. The role involves efficiently managing workload, prioritizing urgent requests, and ensuring timely responses, while striving to meet or exceed daily/weekly workload targets and response times.
Requirements
- Experience of working in a busy phone-based environment
- Excellent spoken and written English
- Proactive and self-starting mentality
- Positive attitude and ability to work in a fast-paced environment
- Ability to work effectively with team members, specialists, and other departments
Benefits
- Competitive salary
- Hybrid working (3 days per week in our Porto office)
- Private Healthcare
- Meal Allowance
- Monthly coaching sessions with Spill
- Enhanced holiday package
- Annual leave (28 days)
- Bank Holidays
- 1 day for your wedding
- 1 day off when you move house
- Option to buy 3 extra days of holiday per year
- Work from abroad for a month
- Inclusive parental, partner and shared parental leave policies
- The latest tech (Macbook or Surface)
- Up to £500/€550 home office allowance
- Generous learning and development budget
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