Role Overview
Fi is looking for a Customer Experience Agent, HQ to handle complex CX cases end-to-end, be the human in AI-assisted retention, and support white-glove relationships. The role requires 1+ years in customer support, excellent verbal and written communication, and strong judgment under ambiguity.
What You Will Do
Handle complex CX cases, be the human in AI-assisted retention, support white-glove relationships, set the quality bar, surface product and program insights, and operate with precision in tools.
Why It Might Be a Fit
The role is ideal for someone who thrives in innovative, collaborative work environments, feels strongly about helping pets live longer, better lives, and wants to be part of a company that does the same.
Requirements
- 1+ years in customer support
- Excellent verbal and written communication
- Strong judgment under ambiguity
- A bias toward ownership
- Comfort with AI-assisted workflows
- Dog lover at heart
- Startup energy
Benefits
- Generous PTO
- Top-Notch Health Coverage
- Wellness Perks
- Dog-Friendly Office
- Give Back to the Pups
- Free Membership
- Love for Friends + Family
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