We are looking for a talented Customer Engineer to join our team specializing in Engineering for our Business Service segment in Salt Lake City, UT.
Job Summary:
This entry level/early career professional, dual customer/product focused position serves as the technical liaison between OEMs and represents our customers during new product development programs. Applying Cummins’ products to customer vehicles requires the development of technical specifications, implementing new design configurations, and delivering high performance, low-cost equipment and system solutions integrated with customers’ products in a variety of applications. Integrating high quality and optimized customer solutions requires the interaction with sales and marketing teams.
In this role, you will make an impact in the following ways:
Drive root‑cause resolution by investigating integration and installation issues, understanding causal mechanisms, recommending corrective actions, and owning documentation of results.
Strengthen installation quality by applying and improving key processes such as Installation Quality Assurance, OEM integration, and product selection using tools like Advisor, COLS, and GCE.
Enable cross‑functional alignment by gathering input from SMEs and VPI teams, negotiating requirements, and delivering accurate product data and installation guidance to Application Engineers and OEMs.
Influence machine performance through sound decisions on product selection, design, and integration that directly affect OEM optimization, reliability, and quality.
Serve as the primary technical liaison by building strong relationships with customer technical counterparts, managing specifications, communicating product changes, and resolving installation issues.
Translate customer needs into functional product requirements using deep product, application, and market knowledge to support OEM product selection and equipment design.
Ensure flawless installations by validating prototype machine performance, confirming compliance with Cummins requirements, and ensuring products are applied correctly for customer environments.
Advance team execution by independently executing established processes, contributing to continuous improvement, coordinating technician or student work when needed, and influencing team goals.
Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.