We're looking for a Commercial Salvage Associate to investigate, evaluate, and settle low- to moderate-complexity vehicle titling issues. The role involves communicating with customers, maintaining records, and learning to perform quality control and compliance review.
Requirements
- Ability to communicate effectively over the telephone using active listening skills.
- Analytical, problem-solving, prioritization and organizational skills.
- Moderate math and computer skills with technical aptitude to utilize a variety of software applications.
- BS/BA or equivalent combination of education and experience
- Clerical, office or support experience and 0-2 years customer service experience.
- DMV title experience
- Bilingual a plus!
- Ability to learn different lines of coverage (i.e., homeowners, auto, personal property).
- Ability to employ critical thinking.
- Ability to work in a flexible, changing environment.
- High sensitivity, confidentiality, diplomacy and tact in dealing with work/titling issues.
- Ability to learn Department of Insurance regulations and DMV regulations in multiple states.
- Ability to learn to handle low-complexity claims.
- Recognizes issues needing escalation.
- Receives coaching and works with guidance and partnership through resolution.
- Works with supervisor to resolve the most complex issues (i.e., sale and title issues, including multi-state titles).
- Shows respect for differences through excellent communication skills with people from an array of backgrounds.
- Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
- Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
- Fulfills business needs, which may include investing extra time, helping other teams, etc
Benefits
- Total compensation package
- Performance bonus
- 401(k) with a company match
Originally posted on Himalayas
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