Job Description:
• Handle high-volume outbound and inbound calls with professionalism and confidence
• Negotiate payment arrangements that meet both consumer needs and company goals
• Consistently meet and exceed performance metrics (quality, compliance, collections)
• Maintain accurate documentation and follow all required laws and standards
• Build trust quickly through active listening, empathy, and strong communication.
Requirements:
• Able to communicate clearly, both verbally and in writing, and utilize proper grammar and telephone etiquette and provided electronic tools.
• Able to navigate multiple computer applications and databases.
• Able to multitask and can communicate on the phone and navigate multiple computer systems simultaneously.
• Able to overcome objections and obstacles to negotiate payment successfully.
• Reliable and responsible. Arrives on time and uses time productively.
• Possesses and demonstrates professional judgement.
• Understands sensitive personal information (SPI) and sensitive consumer information (i.e. Protected Health Information (PHI)) while maintaining the confidentiality of this information.
• Able to use tools provided to compute basic math calculations using addition, subtraction, multiplication, division, and percentages.
• Self-motivation and committed to career success.
• Willingness and ability to obtain Professional Collections Specialist (PCS) certification within one year of date of hire (paid for by company).
• High School Diploma or equivalent (i.e., GED) required.
• Ability to successfully complete company collector training program.
• Clear initial, ongoing and annual identity, criminal and background checks.
Benefits:
• Paid medical insurance with personalized plan selection assistance
• Company provided Short-Term Disability, and basic Life Insurance
• Optional Dental, Vision, Long-Term Disability, and additional Life Insurance
• Generous PTO (3 weeks accrued annually (which increases with tenure) plus holidays and make-up time)
• 401(k) with the option to deposit annual discretionary bonus if awarded
• Company-provided equipment
• Access Perks employee discount program (retail, travel, food, entertainment)
Apply To this Job
Company : RevCycle, Inc.
Salary : 17–20 an hour