Role Overview
The Cloud Operations Admin role is responsible for the administration and support of the enterprise infrastructure for a dynamic, growing business. The environment spans private and public clouds, networks, firewalls, servers, operating systems, applications, mobile devices, process schedulers, telecommunications, and general databases.
What You Will Do
Provide direct support in the day-to-day operations of hardware and operating systems, including Cloud Services. Evaluate system utilization, monitor response time, and provide primary support for detection and correction of operational problems.
Why It Might Be a Fit
This individual must be creative, client focused, solutions-driven, organized, and can thrive in a dynamic environment. Must have excellent written and verbal communication skills, strong analytical skills, follow-up capability, and problem-solving ability.
Requirements
- Bachelor’s degree in Computer Science or equivalent experience
- Certification: AZ-900
- 1-3 Years of Relevant Experience
- Windows and/or Linux Operating systems
- Networking knowledge and the skill sets to configure, maintain, and support Cisco Meraki devices, Azure VNETS, VPN Gateways, Route Servers, Route Tables, and Private Endpoints
- Support and Administering Infrastructure as Code deployments, utilizing CI/CD Pipelines
- Scripting languages such as PowerShell, Bash, JS, Python, etc.
- Experience with Cloud Services Azure (preferred), Google or AWS
- Microsoft Azure Operational and Monitoring tools
- Experience with BDR solutions such as Veeam, VMWare Site Recovery, and Azure Backup/Site Recovery
- Support and Administer Microsoft 365 Services (Exchange, Intune, SharePoint, and Teams)
- Experience with general SQL Server database troubleshooting
- Ability to work independently with minimal supervision
- Strong analytical skills, follow-up capability, and problem-solving ability
- Ability to conduct research into hardware and software issues and products as required
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Ability to use strong interpersonal and presentation skills to share ideas, solutions, and strong working relationships with business units including non-technical users, technical leads, and developers
- Experience working with a ticketing system and internal clients
- Ability to respond to emails and text messages after hours to resolve critical issues
- Must possess strong skills in personal diplomacy and client service while consistently demonstrating a high level of motivation, commitment to teamwork, professionalism, and trustworthiness
- Strong vendor management skills
- Highly self-motivated and directed
- Experience in a high availability environment preferred
- Knowledge of ITIL/ITSM practices and framework preferred
Benefits
- Full-time
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