Hiring Filipino and Philippine-based professionals only!
Wingz, is a leading US rideshare company focused on Non-Emergency Medical Transportation (NEMT).
Visit our website:https://www.wingz.com/
Position: Client Support Specialist
Work Schedule: US Hours (EST)
Employment Set-up: Remote (Independent Contractor)
Employment Type: Full-Time / Long Term
Salary Rate: USD 700/ Month
Benefit: 10 PTO and HMO after the probationary period
Pay-out Frequency: Semi-monthly
Equipment: Self-Provide
Job Summary:
We are looking for a Client Support Specialist who is passionate about helping people and providing exceptional service. The ideal candidate has at least 2 years of phone support experience for international companies, demonstrates strong communication skills, and thrives in a fast-paced, detail-oriented environment.
As a Client Support Specialist, you will handle time-sensitive calls related to ETAs (Estimated Time of Arrivals) and broker communications, ensuring that all interactions follow Wingz’ operational standards and our partnered clients’ protocols.
Key Responsibilities:
- Answer and manage inbound and outbound calls from clients, brokers, and partners with professionalism and empathy.
- Provide accurate ETAs and handle broker-related inquiries promptly and effectively.
- Follow strict standard operating procedures (SOPs) based on Wingz and our partnered clients’ service standards.
- Communicate proactively with leadership, dispatch, and other departments to ensure seamless coordination and timely issue resolution.
- Document all conversations and updates accurately in the company database or CRM system.
- Handle all calls with urgency and attention to detail, ensuring each client receives timely and high-quality support.
- Escalate critical or unresolved issues to the appropriate teams when necessary, maintaining clear communication throughout.
- Contribute to continuous improvement by identifying trends, sharing feedback, and suggesting process enhancements.
Requirements
- Minimum of 2 years of phone-based support experience for international companies (B2B or B2C).
- Exceptional attention to detail and organizational skills.
- Strong verbal and written communication skills with a professional and empathetic tone.
- Fast learner who adapts quickly to new tools, systems, and client processes.
- Passionate about helping people, especially within healthcare and transportation contexts.
- High energy and enthusiasm, with a positive attitude and team-oriented mindset.
- Ability to work independently while maintaining accountability and accuracy.
- Willingness to work ET hours, including weekends or holidays, depending on operational needs.
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