Role Overview
The Client Relationship Manager role is crucial in ensuring our clients’ expectations are met while building strong, lasting business relationships. The CRM will act as a bridge between the client and internal teams, advocating for client success by ensuring the client feedback is heard and addressed throughout the organization. The CRM will strive to enhance client satisfaction, retention, and business growth through strategic account management and exceptional service delivery.
What You Will Do
Develop a deep understanding of client goals and business objectives, positioning HCM software optimization as a strategic solution. Act as the client’s advocate within the organization, ensuring their needs are prioritized and met. Build and maintain strong relationships with client leadership to enhance their experience and satisfaction.
Why It Might Be a Fit
3-5 years of experience in the HCM industry, client relationship management, project management, program management, or a similar role preferred. Enthusiasm for driving positive changes and delivering exceptional client experiences. Strong sense of ownership; ability to be empathetic towards the client when faced with tough conversations.
Requirements
- 3-5 years of experience in the HCM industry, client relationship management, project management, program management, or a similar role
- Enthusiasm for driving positive changes and delivering exceptional client experiences
- Strong sense of ownership; ability to be empathetic towards the client when faced with tough conversations
- Exceptional written and verbal communication skills
- Strong analytical skills with the ability to leverage data for decision-making
- Proficiency in basic MS Office tools (Word, Excel, Outlook, PowerPoint)
- Experience preparing and presenting to executive-level stakeholders
Benefits
- health insurance (medical, dental, vision, and life)
- voluntary benefits
- pet insurance
- retirement plan
- PTO
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