Looking to take your career to the next level? Then this role is for you!
Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together!
Profile Requirements:
3–5 years in a client-facing digital marketing or account management role, agency-side
preferred
Demonstrated ability to own client relationships across a high-volume portfolio with minimal ramp time
Working knowledge of digital marketing channels: Paid Search, Paid Social, SEO,
Organic Social, Display, Geofencing, Reputation Management, and/or Email
Strong analytical skills — comfortable interpreting campaign performance data and
translating it into client-ready recommendations
Excellent written and verbal communication skills in English; <5-hour response time is a
real expectation
Highly organized and capable of managing multiple accounts or priorities
simultaneously
Experience in maintaining or creating SOPs, process documentation, or training
materials
Adaptable and comfortable working across different teams, tools, and contexts
Multifamily or real estate digital marketing background is a plus, but not required
Core responsibilities:
Coverage (Primary Function)
Provide temporary coverage for Client Services Account Managers and Senior Account
Managers during parental leave, account transitions, medical leave, attrition, or other
planned or unplanned absences.
Step in as the acting Account Manager — own client relationships, attend account and
team meetings, run client reporting calls and maintain all AM-level communication
standards for the duration of activation (<5 hour email response time)
Manage all aspects of assigned accounts during coverage: campaign performance,
reporting, client communication, and cross-functional coordination across Paid Media
and Organic Media departments
Preserve client relationships and communication consistency throughout the transition
— clients should experience continuity, not disruption.
Maintain performance stability and account hygiene across all assigned accounts during
activation.
Monitor client KPIs and proactively flag risks within 48 hours of identification, escalating
blockers that require senior attention.
Training (Secondary Function)
Train incoming Account Managers and Senior Account Managers on the core
responsibilities of Client Services roles, including day-to-day execution standards,
reporting and QA fundamentals, client communication basics, task management and
documentation expectations, and escalation pathways.
Serve as a grounding resource for new team members navigating their first months in
the role.
Partner with Operations, the Client Experience Support Trainer, and Client Services
leaders to ensure training reflects current standards and expectations.
Documentation Ownership (Third Function)
Own and maintain training materials and SOPs for Client Services L2 and L3 roles.
Update and improve documentation regularly.
Standardize handoff expectations during coverage periods and ensure documentation
keeps pace with how work actually gets done.
Work closely with the Client Experience Support Trainer to ensure documentation is
aligned.
Benefits: Competitive salary Opportunity to shape the HR function of a rapidly growing BPO. Work closely with a team of industry leaders who have successfully scaled BPOs in the past. Career growth and development opportunities.
Please attach your CV and we will be in touch for a confidential chat. Let's do great things together!
This is a remote position.