Role Purpose
Working across multiple systems, your role will see you provide a wide range of business support services, including recording, updating & maintenance of cloud-based systems (i.e., Microsoft Dynamics), generating & coordinating IMACs and effectively progressing orders that are received through to invoicing and supporting the wider team with day-to-day administrative tasks.
Responsibilities
Sales Administration
Supporting daily sales requirements within the quote to cash process (creating Dynamics records, chasing vendor etc.)
Creating quotes for the sales team
Requesting quotes from vendors
Assist with the processing of renewals (creating quotes and monitoring renewal mailbox)
Assist with vendor / customer correspondence by monitoring the shared delivery mailbox
Submit deal registrations to vendors
Order Processing
Processing orders with vendors, reviewing and verifying relevant documents specific to the order
Raising internal PO’s and communicating them to accounts
Manage the order process at each stage with sales rep, customers, and vendors
Ensuring orders are accurately processed in a timely manner
Confirming services have been correctly provisioned with vendor – chasing up any overdue orders
Customer Experience
Outlook In-Box Management - Checking and maintaining shared mailboxes and personal inbox ensuring any items that require attention are effectively responded to.
Client database management
Process cancellation requests and communicate them effectively to suppliers and our internal accounts team to confirm termination of clients.
Data Maintenance
Ensure Contacts and Accounts are accurately recorded
Maintain Account & Opportunity ownership
Maintain files and record management
Data entry
Perform other duties and responsibilities as required
Key Experience & Capabilities
Previous experience in an administration assistant or business support role within a commercial environment
Prior experience in a project support position
Ability to drive project-based work and to manage tasks, schedules, deliverables, budget and project risk
You have prior technical experience, ideally with knowledge and understanding of the Microsoft Dynamics and Service Now platform, eco-system, and best practices
Proficiency in the use of the Microsoft Suite including Excel, Word, PowerPoint, and Outlook
Proven track record of compliance with policies and procedures
Strong commercial acumen as well as financial and analytical skills
Personal Attributes
Excellent communication skills at all levels - you will be required to liaise the management team, and internal staff at all levels
Ability to take initiative and be pro-active
A self-starter who can manage multiple tasks effectively within time constraints
An analytical ability with high attention to detail
Excellent problem solving and decision-making skills
Exceptionally well organized
A fast learner that enjoys learning new software, systems, and processes