Qualifications
- Bachelors degree in any Computer Science, Information Technology, Engineering, or Information Systems discipline
Functions and key areas
- Power Platform Administration, SharePoint Online, Project Online and SharePoint (on-prem)
Knowledge and/or Experience
- At least 3+ years of experience as a Power Platform Administrator, with a strong emphasis on support functions, and proven expertise in the Power Platform (Power Apps, Power Automate, Power BI, Dataverse, SharePoint).
- Microsoft certifications preferred, particularly in Power Platform (e.g., Power Platform Fundamentals, Power Apps, Power Automate, Power BI) and SharePoint (e.g., SharePoint Administrator, SharePoint Developer).
- Strong skills in designing and building applications using Canvas and Model-driven apps in Power Apps.
- Experience with creating automated workflows using Power Automate.
- Experience with Microsoft Dataverse, including data modeling, integration, management of data entities, and the design of business processes and business rules.
- Experience in establishing or supporting a Center of Excellence (COE) for Power Platform.
- Proficient in designing and implementing complex Power Apps solutions, including custom connectors and integration with external APIs.
- Experience in developing advanced Power Automate workflows, including the use of expressions, conditional logic, and error handling.
- Preferred knowledge of Power BI advanced features, such as DAX (Data Analysis Expressions), row-level security, and building custom dashboards and reports.
- Experience with Power Virtual Agents, including advanced bot design, integration with Power Automate for automated workflows, and natural language processing capabilities.
- Familiarity with Microsoft Azure services integration (e.g., Azure Logic Apps, Azure Functions) to extend Power Platform capabilities.
- Experience in implementing data governance and compliance measures within Power Platform solutions.
- Ability to create and manage environments within Power Platform, including solutions management and lifecycle management.
- Experience with application lifecycle management (ALM) processes for Power Platform, including version control and deployment strategies.
- Extensive knowledge of Office 365, Azure App Service, and related technologies
- Preferred experience with developing and implementing custom Copilot solutions.
- Knowledge of SharePoint tools, workflows, and MS Lists and Forms
- Superb collaboration, interpersonal, and communication skills
- Advanced analytical and problem-solving abilities
- Excellent organizational, planning and time-management skills.
- Maintain the SharePoint platform, servers, users, content, permissions, and related integrated applications.
- Troubleshoot and resolve platform issues or malfunctions promptly.
- Provide SharePoint technical support and end-user training.
- Implement data retrieval and backup procedures to prevent data loss.
- Monitor storage space by performing clean-ups and archiving data.
- Review usage and activity reports and adjusting to ensure optimized user-experiences.
- Keeping up to date with cloud developments and technologies
- Maintain SharePoint Online sites and Project Online (PWA). Migrate SharePoint content using built-in functions and 3rd party tools.
- Conversant with relevant IT national and international standards
- Demonstrated experience in project management.
- Demonstrated experience in IT support environment.
Job Purpose
As a technical SME, the position is responsible for managing and supporting services managed by Enterprise Portal Team to maintain efficient and reliable operations within the Applications Support section. Provide end-user support to ensure customer satisfaction within the organization. Contribute to projects for quality and flawless execution to meet department objectives. Provide any other additional business needs, as appropriate and identified in the IT Departments business plan
Reporting and Relationships
- Reports to Team Lead
Internal
- Regular contact with IT Peers and Team Leads/Section Heads
- Regular contact with end users for supported applications
- Regular contact with contractors and technical teams
External
- Regular contact with industry vendors
Financial Dimension:
- As defined for this job level in the Delegation of Authority and/or approved budget
Safety Health & Environment
- Ensure all activities are undertaken in compliance with Company Safety, Health and Environment and Quality policies, regulations, and standards
Qatarization Program
- Contribute to the development of Qatari employees. This accountability is a condition of employment for expatriate employees
Firewall Compliance
- Ensure all activities undertaken comply with anti-trust and competition laws and the Company firewall policies and procedures
Key Job Accountabilities
- Investigate operational issues, problems, and requests for support, in coordination with colleagues and other stakeholders, seeking effective solutions and takes appropriate action for resolution
- Respond to requests for support by means of modifications to system parameters, workarounds, reconfiguring systems, training users, or escalating to systems development staff or software suppliers
- Monitor progress of requests for support and ensure users and other stakeholders are kept informed. Take corrective action to avoid or minimize delays
- Produce logical software designs showing for example: processes, objects, data flows, inputs, stored data, and outputs
- Perform tasks associated with operations, administration and maintenance tasks for Business Applications, Database Management Systems, and related Tools & Technologies
- Develop, interpret, and execute test plans to verify correct operation of completed software
- Define, document, and execute small-scale projects (or sub-projects) actively participating in all phases of the project. Identify, assess, and manage risks and issues which might impact on the success of the project
- Participate in meetings with stakeholders and assists in presenting issues and solutions
- Ensure compliance with information security policies, procedures, and standards
- Ensure all work is carried out and documented in accordance with required standards, policies, and procedures
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