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Honeywell White Glove Experience continues to grow and build its Services and Support Team. We are adding an Advanced Field Services Engineer to support our largest customers.
Drive the development of remote and on-site installation, servicing and repair processes of complex equipment and systems. You will provide technical presentations to an audience of customers, other industry peers and competitors. You will drive revision and correction of work instructions and customer-facing training guides used by field installation specialists. You will drive continuous improvement initiatives in the processes related to field services and product development.
You will lead cross-functional groups to quickly fix any administrative difficulties relating to delivery and installation of proper equipment. You will act as an escalation point for Field Service Specialists, Service Engineers, and other stakeholders.
You will be the face of Honeywell to with end-users, peers, and competitors in a conference setting. Use knowledge of Honeywell end-to-end product and solution development and delivery to drive increased efficiencies. Use technical expertise of complex Honeywell solutions/product offerings to enhance customer experience.
You will report to our Senior Customer Program Management Supervisor and work a remote schedule.
This role can be anywhere in the United States.
KEY RESPONSIBILITIES
Lead and manage technical projects and tasks
Investigate and resolve technical issues
Implementation and deployment of Honeywell Solutions
Educate and write documentation for customers and field technicians
On-site and remote installation
Servicing and repair processes of complex equipment and systems.
Contact resolution analysis/Analytic reporting
Deliver technical presentations to an audience of customers
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments – powered by our Honeywell Forge software – that help make the world smarter, safer and more sustainable.