The Account Manager is responsible for gaining a clear understanding of the existing client needs, develop and strengthen relationships while managing sourcing and production activities. Works closely with Account Executive and/or Director on account strategies to increase the Company’s service offerings to generate more revenue.
KEY RESPONSIBILITES
- Collaborates with Account Executive, Account Director and/or client to facilitate new sales opportunities while building client relationships. Identifies areas for service and process improvement.
- Industry knowledge on a variety of diverse product type categories such as litho print, digital print, direct mail, POP/POS, Branded Merchandise, along with preferred vendor knowledge.
- Collect accurate order specifications to obtain competitive quotes with little to no direction utilizing Smart Source preferred vendors.
- Quotes, sources, oversees production, and manages inventory and eCommerce for customer’s marketing collateral, operational print and promotional purchases.
- Create presentations to promote and sell products/services to existing and prospective customers.
- Ability to work independently on orders/projects and discuss knowledge gaps as needed with Client, Account Executive and/or Account Director.
- Accurately input all order specifications and relevant order data into internal procurement system (Demand Bridge) with the information provided.
- Manage and track order status; contact vendors to obtain tracking information and follow up on delivery status as necessary. Match all vendor invoices to the order, including but not limited to PO#, cost, quantity and shipping address to ensure timely billing.
- Provides superior customer service and works as a point of contact to ensure the customer’s projects meet defined specifications and in-hands dates.
- Accountable for ensuring compliance in Demand Bridge, eCommerce, Docuware and Resource Dashboard to maintain a clean WIP including collaborating with internal departments in a respectful and professional manner.
- If applicable, inputs job detail data into required reporting fields to ensure client facing reporting accuracy and consistency.
- Where applicable, possess thorough knowledge on eCommerce and inventory processes and logistics.
- Ensure Company profitability targets are being met while managing to Client/Company agreements and expectations.
- If applicable, managing and balancing workloads among team members to ensure productivity and quality of work.
HIGH LEVEL COMPETENCY REQUIREMENTS
- 10+ Years industry experience required.
- Direct Client Support Experience, >$5MM in managed revenue
- Excellent communication skills, both written and verbal
- Highly proficient with MS Office software, especially Excel
COMPENSATION
- Salaried Position, with expectation of needing to work over 40+ hours per week depending on the current Company demands.
- Not overtime eligible
- Incentive eligible
ABOUT THE COMPANY
Smart Source (the “Company”) was founded over a decade ago with one vision: to provide you, our customers, with a better way to manage branded communication costs – including all aspects of print spend and to provide a “one stop shop” focused on lowering costs and improving the ability to promote their brand.
Today, Smart Source has developed into one of the industry’s largest and fastest growing print and promotional distributors. We boast a national reach and a database of several hundred suppliers capable of providing every commercial and promotional marketing material imaginable. As a BPO, Business Process Outsourcer, Smart Source has developed an online auction system that leverages excess capacity from our certified vendor sources. In addition, our Print-on-Demand software offers customers the ability to customize marketing material specifically created for their company and eliminate the need for large, pre-printed inventory. Smart Source serves as your Print Procurement & Marketing Department, offering total solutions including:
» Business Process Outsourcing
» Print and Promotional Product Sourcing
» Operational Print and Marketing Materials
» Inventory Management
» Design & Brand Compliance
» Digital Asset Management
» Web Design/Internet Marketing
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