100% REMOTE : Customer support specialist

Job title: 100% REMOTE : Customer support specialist in USA at Conch Technologies Inc
Company: Conch Technologies Inc
Job description: Greetings,Position:Dispatch Specialist ( Customer support experience )12+MONTHS Contract100%REMOTEHighest qualification is associate degreesHigh School, GED or equivalent education and relevant experience.3+ years of related experienceJob Description:Utilize systems to monitor workflow and load the work to qualified technicians.Evaluate and reassign work to available technicians as needed. Work to monitor and regulate work volumes.Communicate with technicians and/or other departmental employees to
resolve force availability imbalances.Read and analyze exception service orders and
repair tickets to dispatch to the appropriate technician based upon the company criteria.
Ensure that service orders and repair tickets are processed accurately. Acquiring skills through a combination of formal training and considerable on-the- job experience.May serve as lead and/or primary technical resources within the department or work area.Skills required:Customer support experienceAdherence to scheduleMultitaskerProficient in Microsoft suite applicationsThanks & Regards,Naveen Lam |Sr. IT RecruiterE: naveen.lam@ | T: 9016273002 *835Conch Technologies, Inc |
Expected salary:
Location: USA
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